AT&T, Verizon, T-Mobile customers reporting connectivity issues nationwide
WRAL News on Thursday received reports of customers with AT&T and other cell service providers reporting connectivity issues nationwide.
AT&T appeared to have the largest outage. The cause of the outage was unclear, but AT&T released the following statement:
“We are aware of an outage currently impacting our Mobility users and are working to resolve it ASAP. For the latest info please visit our Service Outage Information page. We apologize for this inconvenience.”
The website Downdetector.com, which allows customers to report outages or connectivity issues, had 31,800 reports of AT&T issues before 6 a.m. The number jumped to 61,450 AT&T outages before 8 a.m.
Most reports came from customers in Los Angeles, Houston, Chicago, Dallas, San Antonio, Atlanta, San Francisco, San Diego and New York City.
Many users reported issues with cell service specifically, with “SOS” appearing at the top of their phones.
WRAL News received at least five emails about the AT&T issue from local viewers before 6 a.m.
Verizon and T-Mobile users were also reporting issues on Thursday, with around 900 reports of issues from T-Mobile customers and 2,000 reports from Verizon customers.
People who need a way to communicate during the outage can use messaging apps like WhatsApp to text friends and family members using Wi-Fi. iPhone users can also use iMessage to connect with other Apple users.
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