KWSP Login: A Comprehensive Guide to Logging into Your KWSP Account

The KWSP, or Kumpulan Wang Simpanan Pekerja (in Malay), is the Employees Provident Fund of Malaysia, a statutory body that manages the retirement savings of private sector employees in the country. Every employee and employer contributes a fixed percentage of the employee’s salary to this fund, which can be withdrawn upon retirement.

With the KWSP online portal, members can conveniently access their accounts, check their savings balance, update personal details, and perform various other tasks. This guide will take you through the KWSP login process step-by-step, as well as provide troubleshooting tips and additional relevant information.

Step-by-Step KWSP Login Guide


Devices Supported

You can access the KWSP online member portal on various devices, including:

  • Personal computers (PCs) or laptops with an internet connection and a compatible web browser.
  • Smartphones and tablets with an internet connection, where you can access the portal via a mobile web browser or the KWSP mobile app, which is available for both Android and iOS devices.

KWSP Login Process

The following steps outline the KWSP login process for the online member portal:

  1. Go to the Official Website: Open your web browser and navigate to the official KWSP website at The website is available in Malay and English.
  2. Select the Member Login: On the homepage, look for the “Login” section on the right side. Click on the “i-Akaun (Member)” button.
  3. Enter Your ID: On the login page, you will be prompted to enter your ID. Input your 12-digit KWSP ID or i-AKAUN ID. Make sure you enter the correct ID, as multiple failed login attempts may lead to your account being temporarily locked for security reasons.
  4. Input Your Password: After entering your ID, you will be directed to another page where you will be asked to key in your password or PIN. Type in your password, ensuring that you maintain the correct uppercase and lowercase letters, as the password is case-sensitive.
  5. Solve the CAPTCHA: Below the password field, you will see a CAPTCHA image with numbers and/or letters. Enter the characters you see in the image in the box provided. This step is an added security measure to verify that you are a human user.
  6. Click Login: Once you have entered your ID, password, and solved the CAPTCHA, click on the “Login” button.

If your credentials are correct and your account is in good standing, you should now be logged into your KWSP i-AKAUN. You can now access the various features and services offered through the online member portal.

Troubleshooting and FAQ

I forgot my KWSP password. How do I reset it?

If you have forgotten your KWSP password, you can reset it by following these steps:

  1. Go to the KWSP website and click on the “i-Akaun (Member)” login button as outlined in the login process above.
  2. Below the login fields, you will see a link that says “Lupa Kata Laluan?” (Forgot Password?). Click on this link.
  3. On the next page, you will be asked to enter your KWSP ID and the email address associated with your KWSP account. Provide the required information and click “Hantar” (Submit).
  4. Check your email inbox (including the spam folder) for an email from KWSP containing instructions on how to reset your password. Follow the instructions to create a new password.
  5. Once you have successfully reset your password, you can use your new credentials to log in to your KWSP i-AKAUN.

What should I do if I forgot my KWSP ID?

Retrieving your KWSP ID can be done through the following steps:

  1. Visit the KWSP website and navigate to the “i-Akaun (Member)” login section.
  2. Below the login fields, look for the link that says “Lupa No. KWSP?” (Forgot KWSP No.). Click on this link.
  3. On the next page, you will be asked to provide your IC No. (Identification Card Number) or Passport No., your full name as per your IC or passport, your date of birth, and your email address.
  4. After entering the required details, click on the “Semak” (Check) button.
  5. Your KWSP ID will be sent to the email address associated with your KWSP account. Check your inbox (including the spam folder) for an email containing your KWSP ID.

I’m having trouble logging in. What could be the issue?

There could be several reasons why you are facing issues logging into your KWSP account:

  • Incorrect ID or password: Ensure that you are entering your KWSP ID and password correctly, paying attention to uppercase and lowercase letters.
  • Locked account: Multiple failed login attempts may lead to your account being temporarily locked for security reasons. You will need to wait for a while before attempting to log in again, or you can contact KWSP directly for assistance.
  • Outdated browser: Make sure you are using an updated web browser that is compatible with the KWSP website.
  • Internet connection: A slow or unstable internet connection may cause issues with loading the login page or accessing your account. Try switching to a more stable connection or restarting your router.
  • CAPTCHA error: Ensure that you are entering the correct characters displayed in the CAPTCHA image. If you are unable to read the CAPTCHA, click on the refresh icon to generate a new one.

How do I update my personal information in my KWSP account?

Once you have successfully logged into your KWSP i-AKAUN, you can update your personal information by following these steps:

  1. On the i-AKAUN dashboard, look for the “Kemaskini Maklumat Peribadi” (Update Personal Information) section.
  2. Click on the “Kemaskini Maklumat Peribadi” link, which will direct you to a page where you can review and update your personal details.
  3. Here, you can change your address, contact information, email address, and other relevant personal information.
  4. After making the necessary changes, click on the “Kemaskini” (Update) button to save your updated information.

Can I check my KWSP balance online?

Yes, checking your KWSP balance is one of the key features of the online member portal. Once you have logged into your i-AKAUN, you can view your latest account balance, transaction history, and other related information. The balance displayed includes your total savings across all three accounts: Account 1, Account 2, and the Shariah-compliant Account.

Are there any security precautions I should take when logging into my KWSP account?

To ensure the security of your KWSP account, it is important to follow these precautions:

  • Keep your KWSP ID, password, and personal information confidential. Do not share your login credentials with anyone.
  • Avoid writing down your password or saving it in a file on your device. Instead, consider using a secure password manager.
  • Regularly update your password and avoid using easily guessable passwords, such as your birth date or names of family members.
  • Ensure that you are accessing the official KWSP website and that the URL begins with “https”, indicating a secure connection.
  • Log out of your KWSP account when using a public or shared computer, and avoid saving your login credentials on such devices.
  • Be cautious of phishing attempts and never click on links or provide your login information in response to unsolicited emails or messages.


Accessing your KWSP account online is a convenient way to manage your retirement savings and stay updated on your contributions. By following the step-by-step login process outlined in this guide, you can securely log in to your KWSP i-AKAUN and take advantage of the various features offered by the online member portal. Remember to keep your login credentials safe, update your personal information regularly, and follow security best practices to protect your account. For further assistance or more detailed information, you can always reach out to the KWSP directly through their provided contact channels.

Disclaimer:This article has been generated by artificial intelligence (AI) and may not be 100% accurate or reflect the human point of view. The published images are not generated by AI. The information provided is for informational purposes only and should not be considered professional advice. It is recommended to verify the accuracy of the data and consult experts in case of doubts or need for specific information. We are not responsible for any damage, loss or injury that may result from the use of this information,No type of video or photographic file is shared or disseminated without consent.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button